Question 1

How do I make a donation?

Accepted Answer

Visit the page of the association or campaign you wish to support, click "Donate", choose your amount, and complete the payment by credit card or bank transfer. You'll immediately receive your tax receipt by email.

Question 2

How do I get my tax receipt?

Accepted Answer

Your tax receipt is automatically generated after each donation and sent by email. You can also find all your receipts in your donor space by logging in with the email used during the donation.

Question 3

What payment methods are accepted?

Accepted Answer

We accept credit card payments (Visa, Mastercard, American Express) via Stripe, as well as bank transfers for larger donations. For Israeli associations, Nedarim+ is also available.

Question 4

Are my payments secure?

Accepted Answer

Absolutely. All payments are processed via Stripe Connect, the world leader in online payments, certified PCI DSS level 1. We never store your banking information on our servers.

Question 5

Can I set up recurring donations?

Accepted Answer

Yes! During the donation process, you can choose to set up an automatic monthly donation. You can modify or cancel your recurring donations at any time from your donor space.

Question 6

How do I register my association?

Accepted Answer

Go to the "Register my association" page, fill out the registration form with your legal information, and follow the steps to configure your Stripe Connect account. Our team will validate your application within 48 hours.

Question 7

What are the platform fees?

Accepted Answer

TzedaKal charges a 3% commission on each donation to cover operating costs. Stripe fees are added to this (1.4% + €0.25 per transaction for European cards). Associations therefore receive approximately 95.6% of each donation.

Question 8

When do we receive collected funds?

Accepted Answer

Funds are automatically transferred to your bank account according to the schedule configured in Stripe (usually every 2-7 days). You can track all your transfers in real-time from your dashboard.

Question 9

Why do we need to create a Stripe account?

Accepted Answer

Stripe Connect allows you to receive payments directly to your bank account securely, while giving you access to a comprehensive dashboard to track your transactions. It's the safest and most compliant solution for associations.

Question 10

Can I use my own domain name?

Accepted Answer

Yes! Associations can configure a custom domain (e.g., donate.myassociation.org) for their donation page. This feature is available in your dashboard settings.

Question 11

How do I create a donor account?

Accepted Answer

You don't need to create an account to make a donation. However, if you want to access your donation history and tax receipts, you can create an account by clicking "Donor Registration" in the menu.

Question 12

I forgot my password, what should I do?

Accepted Answer

Click "Forgot password" on the login page, enter your email, and you'll receive a link to reset your password. The link is valid for 24 hours.

Question 13

What is two-factor authentication?

Accepted Answer

Two-factor authentication (2FA) is an additional security measure required for association administrators and treasurers. It requires a code generated by an app like Google Authenticator in addition to your password.

Question 14

How is my personal data protected?

Accepted Answer

We are 100% GDPR compliant. Your data is encrypted, hosted in Europe, and never shared with third parties without your consent. You can request export or deletion of your data at any time.

Question 15

How do I contact support?

Accepted Answer

Send us an email at contact@tzedakal.com or use the contact form on our site. Our team typically responds within 24 hours on weekdays.

Frequently Asked Questions

For Donors

For Associations

Technical Aspects

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